CVS Customer Service Representative, Work From Home Opportunity

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric

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health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

*Must live within 75 miles of Las Vegas, NV

*On-site training

Position Summary

Customer Service Representative (Full Time)
Bring your heart to work at CVS Health! Our Customer Care division of CVS Health’s Pharmacy Benefit Manager business is hiring 100s of Customer Care Representatives in your area!

Are you interested in a flexible work schedule and live within 75 miles of Las Vegas, NV? An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at CVS Health, a Fortune 4 company.

In this role, you will be assisting members with their pharmacy benefit plans.

You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS!

We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program.

Adherence to HIPAA and governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes onsite training of 8 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1!

Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. This is a full time position Days off and hours may vary. Scheduled start times will vary and rotate to support business needs. Site hours are 6am-7pm local time.

Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide. We want to see you excel!
At CVS Health, we always seek to keep the colleague at the heart of what we do when meeting business demands

Our application process is 2 simple steps:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position

Required Qualifications

  • 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
  • Computer proficiency in Windows-based applications

Preferred Qualifications

  • Associates degree or equivalent experience
  • Ability to problem solve in a positive, productive manner
  • Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
  • Reliability and compliance with scheduling standards
  • Ability to exhibit patience and empathy and express assurance and confidence
  • Strong customer service skills, including courteous telephone etiquette and professionalism
  • Strong oral, interpersonal and communication skills

Education

  • ​High School Diploma

Pay Range

The typical pay range for this role is:

$17.00 – $27.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

Top 10 Tips for Interview

  1. Keep your mind and body, relaxed.
  2. Never try to give a long answer to an interview question. Keep your answer short and effective.
  3. If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
  4. Your dress should be formal. The formal dress always leaves a good impact on the interviewer.
  5. Take permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
  6. Do not shake your leg and hand again and again.
  7. Your clothes should be neat and clean.
  8. If the interviewer asks the question in English/Hindi, you should answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
  9. How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me, guys. This is a very bad impact. So try to understand and listen to the question properly at once.
  10. Before leaving the room. You should say ‘Thank you to your interviewer’

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

  1. Company always wants you to be on time and you should be.
  2. Take less leave from the office.
  3. Focus on your work and try to learn more.
  4. Speak from your work not for your mouth.
  5. Keep on trying to get new things from your seniors, regarding your profile.
  6. Raise your point but only then when you are 100% sure about your point.
  7. Never hurry because haste makes waste.
  8. For earning some extra points than others. Just play out of your comfort zone.
  9. Always respect your seniors.
  10. Learn from mistakes made by you and others and do not try to repeat them.

Some Common Interview Question You Could Be Asked

  1. Tell me about yourself or describe yourself or give your introduction?
  2. Why are you leaving your current company?
  3. How will you take our company ahead from here with the help of your work?
  4. Are you comfortable with our company’s work timing?
  5. Why should we hire you for this position?
  6. How much do you expect as a salary?

Answers should be given below.

  1. Introduction: 
  1. My name is ‘NAME’, 
  2. I have done ‘QUALIFICATION’,
  3. I am from ‘Location’, 
  4. Currently I am working in ‘Company Name’ “Ignore if fresher”
  5. My current position is ‘Position Name’ “Ignore if fresher”
  6. I am working on ‘Project Name’ “Ignore if fresher”

Why USA is a Good Place to Work on for Foreigners

  1. Money (Most Important Reason):

As we all know 99.99% people do jobs only because of money and in America (USA) the monthly average salary is $5500. A graph is given below to understand easily. 

Countries USA Dolor Other Currencies
India 5500 429382
China 5500 36898
Nigeria 5500 2,305,710
Nepal 5500 700,393.10
Canada 5500 7,027.08
Pakistan 5500 1,201,750
Brazil 5500 27,920
Sri Lanka 5500 1,979,616

 

  1. Safety in USA:

If you live in America then you can say that you are one of those people in America who are the safest in this planet 

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