Aetna is seeking enthusiastic individuals to join our team as Virtual Customer Service Representatives. In this role, you’ll have the opportunity to provide exceptional customer service from the comfort of your own home. As a trusted member of our team, you’ll interact with customers, addressing inquiries, resolving issues, and ensuring a seamless experience with our products and services.
What You Will Do:
- Handle inbound calls from customers regarding their health insurance plans, benefits, and claims.
- Provide accurate information and assistance, resolving customer concerns efficiently and professionally.
- Utilize effective communication skills to actively listen and empathize with customers, ensuring their needs are met.
- Navigate multiple systems and databases to access and update customer information.
- Collaborate with team members and management to continuously improve processes and enhance the customer experience.
Requirements:
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a passion for helping others.
- Ability to multitask, navigate computer systems, and type efficiently.
- Comfortable working independently and in a virtual team environment.
- Availability to work flexible hours, including evenings and weekends.
Opportunity Benefits:
- Flexible Work Environment: Enjoy the convenience and comfort of working from home, eliminating the need for commuting.
- Comprehensive Training: Receive thorough training and ongoing support to excel in your role and advance your career.
- Competitive Compensation: Earn a competitive hourly wage with opportunities for performance-based incentives.
- Health and Wellness Benefits: Access to Aetna’s comprehensive health benefits package, including medical, dental, and vision coverage.
- Career Growth: Explore diverse career paths within Aetna and our parent company, CVS Health, with opportunities for advancement and professional development.
- Work-Life Balance: Maintain a healthy work-life balance with flexible scheduling options and paid time off.
- Community Impact: Contribute to Aetna’s mission of building a healthier world by supporting customers in accessing quality healthcare services.
Join Aetna’s dynamic team and embark on a rewarding career journey while making a positive difference in the lives of our customers. Apply today to become a Virtual Customer Service Representative!
