Join our dynamic team as a Remote Customer Support Specialist for Aetna, a leading healthcare company committed to improving the quality of health care for millions of people. In this role, you’ll be at the forefront of delivering exceptional customer service experiences in a remote setting. You’ll engage with Aetna members, providing guidance, resolving inquiries, and ensuring their needs are met with professionalism and empathy.
What You Will Do:
- Provide Exceptional Customer Service: Respond to inquiries from Aetna members via various communication channels including phone, email, and chat with a focus on delivering exceptional service.
- Problem Resolution: Investigate and resolve member issues efficiently and effectively, demonstrating a commitment to first-call resolution.
- Educate and Inform: Empower members by providing accurate information about Aetna products, services, and benefits.
- Documentation: Maintain detailed and accurate records of all customer interactions and transactions.
- Collaboration: Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Continuous Improvement: Proactively identify areas for process improvement and contribute ideas to enhance the customer experience.
Requirements:
- Excellent Communication Skills: Strong verbal and written communication skills are essential.
- Customer Focus: Demonstrated passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
- Problem-Solving Abilities: Ability to think critically and creatively to resolve customer issues.
- Empathy: Ability to empathize with customers and adapt communication style to meet their needs.
- Technical Proficiency: Comfortable navigating multiple computer systems simultaneously.
- Flexibility: Ability to adapt to a fast-paced and changing work environment.
- Remote Work Experience: Previous experience working remotely or in a virtual environment is preferred but not required.
- Healthcare Experience: Previous experience in the healthcare industry or familiarity with health insurance concepts is a plus.
Opportunity Benefits:
- Remote Work: Enjoy the flexibility and convenience of working from the comfort of your own home.
- Career Development: Access to ongoing training and development opportunities to enhance your skills and advance your career within Aetna.
- Competitive Compensation: Competitive salary and benefits package including health insurance, retirement savings plans, and more.
- Meaningful Work: Make a difference in the lives of Aetna members by providing valuable support and assistance when they need it most.
- Team Collaboration: Collaborate with a diverse and passionate team dedicated to delivering outstanding customer experiences.
Join our team and be part of a company that is dedicated to transforming the healthcare industry and improving the lives of millions of people. Apply now to become a Remote Customer Support Specialist with Aetna!
