Customer Care Specialist – Work from home

Job Description:

Delta Air Lines seeks a motivated and customer-oriented individual to join our team as a Customer Care Specialist. This is a part-time, work-from-home position, based in Los Angeles, California, US.

Responsibilities: – Provide exceptional customer service and support to Delta Air Lines customers via phone, email, and other communication channels. – Handle inquiries, complaints, and general requests regarding flight bookings, cancellations, baggage, loyalty programs, and other airline-related matters. – Assist customers with rescheduling flights, obtaining refunds, and resolving any issues that may arise during the travel process. – Maintain accurate and detailed records of all customer interactions in our CRM system. – Collaborate with different departments within Delta Air Lines to resolve complex customer issues and ensure a seamless experience. – Proactively identify trends and patterns in customer inquiries and provide feedback to the appropriate teams to improve our products and services. – Stay up-to-date with airline policies, procedures, and industry regulations to provide accurate and timely information to customers. – Continuously strive to meet and exceed performance metrics and customer satisfaction targets. – Handle escalated customer complaints and provide appropriate solutions to ensure customer retention and loyalty.

Requirements: – Minimum of 2 years of customer service experience in a fast-paced environment, preferably in the airline or travel industry. – Excellent communication skills, both verbal and written, with the ability to effectively convey information to customers and internal stakeholders. – Strong problem-solving and critical thinking abilities to address customer concerns and find appropriate solutions. – Demonstrated ability to work independently and remotely, while maintaining productivity and meeting deadlines. – Resilient personality with the ability to handle difficult customers and high-pressure situations with professionalism and empathy. – Driven mindset with a passion for delivering exceptional customer experiences. – Proven ability to think strategically and contribute to the development and execution of customer service initiatives. – Proficiency in using CRM systems and other customer service tools. – Flexibility to work various shifts including evenings, weekends, and holidays, as required. – Associate’s degree or equivalent education.

Benefits: – Profit sharing program – Gym membership reimbursement – Training and professional development opportunities