Senior Equipment Service Technician-Phone Fix (Remote)

Senior Equipment Service Technician-Phone Fix (Remote)

Job Summary

The Sr. Technical Advisor position maximizes the value Phone Fix Operations creates with Coca-Cola customers and fieldservice technicians by eliminating service calls. This job provides efficient technical direction/resolution for post-mix,vending and cooler equipment problems by phone or by video conferencing, field service technician support, parts orderprocessing for customers, and general inquiries of a technical nature. Additionally, the Sr. Technical Advisor exists tominimize customer down-time and reduce service cost providing support seven days a week.

Duties and Responsibilities

 

• Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost.
• Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling).
• Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCR systems, FedEx or UPS databases).
• Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.
• Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.

Key Skills And Abilities

Bilingual – Spanish preferred

Education Requirements

High school diploma; GED equivalent

Years of Experience

5 to 7 years in a Customer Care Center: Knowledge of the Customer Communications

Minimum 1 year of technical/ mechanical experience (plumbing, HVAC, equipment service/ cooler services)

Senior Equipment Service Technician-Phone Fix (Remote)