FACILITY ATTENDANT- TENNIS

This is a non-exempt position, which is routine recreation work responsible for disseminating information to the public, reception control and attendant duties at the Veltri Tennis Center and Pro-Shop. Also, assist in recreational activities, special events and collect registration fees and is also required to perform daily upkeep of facility.  Work is performed under the Recreation Services Manager-Tennis.

Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.

Examples of Duties

Assist the public in reserving tennis courts and enforcing reservation policies.

Monitors tennis courts to ensure rules and regulations are being followed.

Greets visitors at the reception desk and provides information.

Assist with selling merchandise.

Receives incoming telephone calls, transfers calls to appropriate extensions, takes messages and provides information.

Assists the public in the requisition and completion of registration forms for tennis programs offered by the City.

Collects fees, charges and deposits for classes, clinics, memberships, special events, pro-shop merchandise, etc.

Maintains order and discipline at the assigned facility.

May perform clerical duties, as position requires.

May assist with the planning, implementation, and supervision of activities, special projects and programs held at City’s tennis courts

This position does not have final procurement authority.

Performs opening and closing procedure for the pro-shop as determined by management.

Assist with rotating stock and keeping displays clean and orderly in pro-shop.

Performs related duties as required and as directed.

Performs any assigned duty before, during and after a declared emergency.

Typical Qualifications

Some knowledge and experience with tennis programs.

Knowledge of proper telephone etiquette and procedures with the ability to provide information to the public via telephone and in person.

Ability to work well with the public and children.

Ability to work a flexible work schedule to accommodate the facility’s needs and assist in special events during the year. This may include evenings, weekends and holidays.

Ability to assist the public in the completion of registration forms for recreation programs offered by the City.

Ability to learn Vermont Systems Rec Trac Computer Software System and accurately execute transactions.

Ability to perform clerical duties, as position requires.

Ability to demonstrate excellent customer service skills with visitors and participants.

Ability to understand and carry out instructions and to complete work assignments.

Ability to communicate with maintenance staff to ensure a great experience for members and guest.

Ability to maintain facilities for safety hazards and knowledge of proper use of safety practices.

Ability to communicate with coaches to facilitate orderly start and play times.

Ability to perform monetary transactions.

Ability to supervise and interact with children in various programs offered by the City in a safe and professional manner.

Ability to set up and breakdown activities that take place at facility.

Ability to perform routine building maintenance, such as scrub, mop, vacuum, and sweep floors, clean office areas and restrooms.

Ability to meet and deal courteously with the general public and establish and maintain an effective working relationship with departmental officials and other municipal employees.