Industry
Private
Employment Type
Part-time
Base Salary
$30-$40 Per hour
Working Hours
7
Job Location
Remote work from: USA
Description
Join our dynamic team as a Remote Customer Support Representative at Aetna, a leading healthcare company committed to improving the well-being of individuals and communities. As a key member of our customer support team, you will play a crucial role in providing exceptional service to our members, ensuring their inquiries are addressed promptly and effectively.
What You Will Do:
- Customer Assistance: Respond to member inquiries via phone, email, and chat, providing accurate and empathetic assistance regarding their healthcare plans, coverage, and related concerns.
- Issue Resolution: Proactively identify and resolve customer issues, collaborating with cross-functional teams to ensure a seamless and positive customer experience.
- Educational Support: Educate members on their benefits, helping them navigate healthcare resources, understand policy details, and make informed decisions about their health and well-being.
- Quality Assurance: Maintain a high standard of service quality, following established protocols and guidelines to ensure accurate and consistent support.
- Documentation: Keep detailed records of customer interactions, feedback, and issue resolutions to contribute to continuous improvement and knowledge sharing within the team.
Requirements:
- Customer Service Experience: Proven experience in a customer support role, demonstrating excellent communication and problem-solving skills.
- Healthcare Knowledge: Basic understanding of healthcare plans, insurance policies, and the ability to navigate healthcare-related information.
- Remote Work Skills: Proficiency in remote communication tools, self-motivation, and the ability to thrive in a virtual work environment.
- Empathy and Patience: Compassionate approach to customer interactions, with the ability to remain patient and composed in challenging situations.
- Adaptability: Ability to adapt to changes in processes, tools, and procedures in a fast-paced and evolving work environment.
Opportunity Benefits:
- Remote Flexibility: Enjoy the convenience and flexibility of working from the comfort of your home while contributing to a dynamic and collaborative team.
- Career Development: Aetna is committed to the professional growth of its employees. Access training programs and career development opportunities to enhance your skills and advance your career within the organization.
- Comprehensive Benefits: Receive competitive compensation along with a comprehensive benefits package, including health insurance, retirement plans, and more.
- Meaningful Work: Join a company dedicated to improving the health and well-being of individuals and communities, contributing to a meaningful and impactful mission.
Embark on a rewarding career journey with Aetna’s Remote Customer Support team and make a positive difference in the lives of our members. Apply today to be part of a team that values your skills and commitment to customer excellence!