Join our dynamic team at Aetna as a Remote Customer Service Representative, where you’ll have the opportunity to provide exceptional service to our valued customers from the comfort of your own home. As a key member of our remote workforce, you’ll engage with customers through various channels to address inquiries, resolve issues, and ensure a seamless experience.
What You Will Do:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers’ needs to provide accurate and efficient solutions.
- Navigate multiple systems and databases to gather and relay information effectively.
- Educate customers on Aetna’s products, services, and offerings.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain detailed and accurate records of customer interactions and transactions.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Prior customer service experience in a call center or remote environment.
- Excellent communication skills, both verbal and written.
- Proficiency in computer navigation and multitasking.
- Ability to work independently and collaboratively in a remote team environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Strong problem-solving skills and attention to detail.
- Commitment to delivering exceptional customer service.
Opportunity Benefits:
- Remote work: Enjoy the flexibility and convenience of working from home.
- Competitive compensation package with performance-based incentives.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Career development opportunities with a leading healthcare company.
- Supportive and inclusive work culture focused on employee well-being and growth.
- Access to resources and training to enhance your skills and advance your career.
- Opportunity to make a meaningful impact by assisting customers with their healthcare needs.
At Aetna, we’re dedicated to improving the health and well-being of individuals and communities. Join our team and be part of a company that values diversity, innovation, and excellence in customer service. Apply now to embark on a rewarding career journey with Aetna’s Remote Customer Service team!
