Aetna Remote Customer Service Jobs – WFH

Join our dynamic team at Aetna as a Remote Customer Service Representative, where you’ll have the opportunity to provide exceptional service to our valued customers from the comfort of your own home. As a key member of our remote workforce, you’ll engage with customers through various channels to address inquiries, resolve issues, and ensure a seamless experience.

What You Will Do:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers’ needs to provide accurate and efficient solutions.
• Navigate multiple systems and databases to gather and relay information effectively.
• Educate customers on Aetna’s products, services, and offerings.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain detailed and accurate records of customer interactions and transactions.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Prior customer service experience in a call center or remote environment.
• Excellent communication skills, both verbal and written.
• Proficiency in computer navigation and multitasking.
• Ability to work independently and collaboratively in a remote team environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong problem-solving skills and attention to detail.
• Commitment to delivering exceptional customer service.

Opportunity Benefits:

• Remote work: Enjoy the flexibility and convenience of working from home.
• Competitive compensation package with performance-based incentives.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Career development opportunities with a leading healthcare company.
• Supportive and inclusive work culture focused on employee well-being and growth.
• Access to resources and training to enhance your skills and advance your career.
• Opportunity to make a meaningful impact by assisting customers with their healthcare needs.

At Aetna, we’re dedicated to improving the health and well-being of individuals and communities. Join our team and be part of a company that values diversity, innovation, and excellence in customer service. Apply now to embark on a rewarding career journey with Aetna’s Remote Customer Service team!