Description
American Airlines offers work-at-home customer service j
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What you intend to do
- Every consumers should receive excellent service.
- Customers must be registered and their admission to the club(s) and/or lounge must be verified (s)
- Complete all guest experience elements to meet customers (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
- Reservations for flights should be made and confirmed (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
- Check in premium passengers for their flights (e.g., flight changes, rebooking, passport verification swipe)
- Track flights for boarding schedules, delays, or disruptions in order to best serve consumer needs.
- Customer tickets should be issued (e.g., day of departure, reissues, future tickets)
- Cancel any passenger reservations that have been requested.
- Customers should be prioritized (e.g., upgrades, standby)
- Resolve client travel difficulties as soon as possible.
- As needed, contact the next level of customer service support (i.e., premium services CSCs or CSMs) to handle unsolved client issues.
- In the passenger name record, record any customer issues (PNR)
- Carry out club enrollment or sales operations (for example, Admiral’s Club or credit card subscriptions).
- Coordination of all services offered to consumers with elite status (e.g., Concierge Key program and Five Star service)
- Help consumers with elite status (e.g., Concierge Key, Five Star Members) as they go through terminals.
- As needed, assist customers with their luggage.
- Maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
- Engage with business partners to ensure that food and beverages are always available to club and/or lounge customers.
- Supervise the activities of business partners who provide services to the club(s) and/or lounge (e.g., catering, sanitation) (s)
- Help customers with technology available in the club(s) and/or lounge (s)
- Reserve meeting rooms (for example, for one hour) for same-day travel requirements.
- Coordination of services for any gatherings held in conference rooms (e.g., food for the meetings)
- Complete the opening and closing procedures for the club(s) and/or lounge (s)
- Respond to escalating customer issues or concerns
- Perform a liquor inventory audit in collaboration with a beverage business partner (at some airports)
- Monitor the KeyStar system to ensure that suitable services are provided to clients (for example, government officials, OneWorld, Concierge Key, and FiveStar) (at some airports)
- Report to your designated station or location on time, as scheduled, including obligatory overtime obligations, shifting shifts, weekends, and holidays.
- Completing job-related trainings
- Follow corporate policies, procedures, and performance expectations.
- Wear uniforms in accordance with business regulations.
- Follow all federal regulations (e.g., DOT, FAA, TSA)
- Use a variety of internal resources and systems, including during customer contacts.
- *Reasonable adjustments may be made for qualified disabled individuals. American Airlines Customer Service – (Work At Home)
Everything you’ll need to succeed
- GED or high school diploma
- Must be able to read, write, speak, and understand English fluently.
- Some locations demand bilingual language capabilities.
- To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check.
- If applicable, must be able to get proper airport authorization and/or US Customs security badges.
- Actively display exceptional customer service and customer involvement in a hospitality setting. American Airlines Customer Service – (Work At Home)
- Ability to operate under pressure, manage multiple projects at once while paying strict attention to detail and providing excellent customer service
- Strong salesmanship and interpersonal skills, as well as the ability to connect effectively with all levels of management and the general public.
- Self-motivated and service-oriented with a high level of professionalism
- Capable of attending training sessions in Dallas/Fort Worth, Texas
- Previous customer service experience is strongly preferred.
- Keep a neat and professional appearance.
- Outstanding communication abilities
- Previous experience in the travel business is preferred.
- Experience with computers is preferred.
- Excellent organizing and administrative skills are necessary.
- Capability to work irregular and/or long hours, including weekends and holidays
- Work must be reported to on a regular and timely basis. American Airlines Customer Service – (Work At Home)
American Airlines Customer Service Jobs – (Work At Home)