American express Customer service jobs – Remote

American Express is a globally recognized financial services corporation, renowned for its credit card, charge card, and travel-related services. Established in 1850, American Express has consistently led the industry with innovative solutions and exceptional customer service, making it one of the most respected brands in the world. The company commitment to providing unparalleled service and building meaningful relationships with its customers is the cornerstone of its success.

Job Summary

American Express is seeking dedicated and enthusiastic Remote Customer Service Representatives to join our dynamic team. This role involves delivering world-class service by assisting customers with their inquiries, resolving issues, and ensuring an exceptional customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues efficiently, including billing questions, account management, and transaction disputes.
• Provide detailed information about American Express products and services.
• Maintain a high level of product knowledge to enhance customer interactions.
• Accurately document customer interactions and transactions.
• Collaborate with team members and other departments to address customer needs.
• Adhere to company policies and procedures to ensure consistent service delivery.

Required Skills and Qualifications

• High school diploma or equivalent; some college preferred.
• Proven customer service experience, preferably in a financial services or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with computer applications and ability to navigate multiple systems.
• Ability to work independently and in a team-oriented environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Experience

• Minimum of 1-2 years of customer service experience.
• Experience in a remote working environment is a plus.
• Familiarity with American Express products and services is an advantage.

Working Hours

• Full-time positions with flexible scheduling.
• Availability to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities

• Exceptional interpersonal skills and a customer-centric attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM systems and other related software.
• Ability to handle confidential information with discretion.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional development.
• Employee wellness programs and resources.
• Discounts on American Express products and services.

Why Join American Express

Joining American Express means becoming part of a prestigious and forward-thinking company that values its employees. We offer a supportive and inclusive work environment where your contributions are recognized and rewarded. As a member of our team, you will have the opportunity to grow your career, develop new skills, and make a meaningful impact on our customers and the organization.

How to Apply

To apply for the Remote Customer Service Representative position at American Express, please visit our careers page at American Express Careers and submit your application along with your resume and cover letter. We look forward to hearing from you!

American express Customer service jobs – Remote