American Express Virtual Assistant Jobs( Work At Home ) In Canada

Job Summary

American Express is seeking highly motivated and customer-focused individua

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ls to join our team as Virtual Assistants. This work-at-home opportunity allows you to be part of a dynamic team that delivers world-class service to our customers from the comfort of your home in Canada. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to thrive in a remote work environment.

Key Responsibilities

Provide exceptional customer service via phone, email, and chat
Assist customers with inquiries, transactions, and account management
Resolve customer issues efficiently and effectively
Maintain up-to-date knowledge of American Express products and services
Ensure compliance with company policies and procedures
Collaborate with team members and supervisors to improve customer experience
Meet performance metrics and targets

Required Skills and Qualifications

High school diploma or equivalent (Bachelor degree preferred)
Minimum of 2 years of customer service experience, preferably in a virtual environment
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Proficiency in using computers and technology
Ability to multitask and manage time effectively
High level of empathy and customer focus
Ability to work independently and as part of a team

Experience

Previous experience in a virtual assistant or customer service role
Experience in financial services or related industry is a plus

Working Hours

Flexible scheduling with the possibility of weekend and evening shifts
Full-time and part-time positions available

Knowledge, Skills, and Abilities

Knowledge of American Express products and services is an advantage
Strong organizational skills and attention to detail
Ability to handle sensitive information with discretion
Capability to work in a fast-paced environment
Proficiency in multiple languages is a plus

Benefits

Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holiday pay
Employee wellness programs and resources
Opportunities for career growth and development
Work-from-home flexibility

Why Join American Express?

Joining American Express means becoming part of a prestigious and respected company that values its employees and their contributions. We offer a supportive and inclusive work environment, opportunities for professional growth, and the chance to make a meaningful impact in the lives of our customers. As a Virtual Assistant, you will be empowered to deliver world-class service while enjoying the benefits of working from home.

How to Apply

Interested candidates are invited to apply through the American Express careers page.

American Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

American Express Virtual Assistant Jobs( Work At Home ) In Canada