Apple Home Advisor – [Part Time] Remote Jobs in Canada

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Location

Toronto, Ontario, Canada

Job Type

Full Time

As an Apple Home Advisor, you will be the first point of contact for our customers, providing exceptional support and assistance. This remote, part-time position is based in Canada and offers a unique opportunity to work from the comfort of your home while helping customers with their Apple products and services.

Key Responsibilities

• Provide outstanding customer service and technical support to Apple customers via phone, chat, and email.
• Troubleshoot and resolve technical issues related to Apple products and services.
• Assist customers with product setup, navigation, and usage.
• Maintain up-to-date knowledge of Apple products and services to provide accurate information and solutions.
• Document customer interactions and technical issues in a clear and concise manner.
• Escalate complex technical issues to appropriate teams when necessary.
• Adhere to Apple guidelines and policies to ensure customer satisfaction and privacy.

Required Skills and Qualifications

• High school diploma or equivalent; higher education is a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and technical aptitude.
• Ability to work independently and manage time effectively.
• Proficiency with Apple products and services.
• Previous customer service or technical support experience is preferred.
• Bilingual candidates (English and French) are highly desirable.

Experience

• Minimum of 1-2 years of customer service or technical support experience.
• Experience working with Apple products and troubleshooting technical issues is a plus.

Working Hours

• Part-time position with flexible hours.
• Must be available to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities

• In-depth knowledge of Apple products and services.
• Strong technical troubleshooting skills.
• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in challenging situations.
• Detail-oriented with strong organizational skills.

Benefits

• Competitive pay and benefits package.
• Opportunity to work from home.
• Employee discounts on Apple products.
• Ongoing training and professional development opportunities.
• Supportive and inclusive work environment.

Why Join Apple?

• Be part of a company that values innovation, creativity, and customer satisfaction.
• Work with a team of dedicated professionals committed to excellence.
• Enjoy the flexibility of a remote, part-time position.
• Gain valuable experience and skills working with cutting-edge technology.
• Contribute to Apple mission of enriching the lives of people around the world.

How to Apply

To apply for the Apple Home Advisor position, please visit our careers page at Apple Careers.  Be sure to include your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.