Assistant Manager (Customer Support) – Ottawa, Ontario

Welcome to The Elite Job, a dynamic and innovative company committed to redefining excellence in the job industry. As a leading player in our sector, we prioritize fostering a collaborative and inclusive work environment where talent flourishes and aspirations are realized.

Location: Ottawa, Ontario

Job Summary:

Join our vibrant team at The Elite Job as an Assistant Manager in Customer Support. In this pivotal role, you will play a crucial part in ensuring exceptional customer service standards, contributing to our mission of delivering unparalleled experiences to our clients.

Key Responsibilities:

1. Team Leadership:
   • Inspire and lead a team of customer support representatives to achieve and exceed performance targets.
   • Provide coaching and mentoring to enhance individual and team capabilities.
2. Customer Engagement:
   • Oversee the resolution of complex customer inquiries, ensuring timely and satisfactory outcomes.
   • Implement strategies to enhance customer satisfaction and loyalty.
3. Process Improvement:
   • Continuously evaluate and refine customer support processes for efficiency and effectiveness.
   • Collaborate with cross-functional teams to implement improvements.
4. Reporting and Analysis:
   • Generate and analyze reports to identify trends, areas for improvement, and opportunities.
   • Provide regular performance updates to senior management.

Required Skills:

• Leadership: Proven experience in leading and motivating teams to achieve goals.
• Customer-Centric Focus: Strong commitment to delivering exceptional customer service.
• Communication Skills: Excellent verbal and written communication skills.
• Problem Solving: Ability to analyze complex issues and provide effective solutions.
• Adaptability: Thrive in a dynamic and fast-paced work environment.
• Team Collaboration: Demonstrate strong teamwork and interpersonal skills.

How to Apply:

If you are passionate about shaping the future of customer support and are ready to take on a leadership role, we invite you to apply for the Assistant Manager position at The Elite Job. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

Assistant Manager (Customer Support) – Ottawa, Ontario