Customer Relations Representative

SUMMARY:

This position is responsible for representing Tyson Foods as a company committed to excellent products and superior customer satisfaction. This requires coordinating the needs of Tyson Foods customers and consumers with the objectives of the Food Safety & Quality Assurance, Sales, and Marketing departments. This position involves resolving and processing product issues and inquiries received from Foodservice Field Sales, Operators, & Distributors via email and phone.

Other responsibilities include:

• daily monitoring of product issues,
• identifying and reporting crises in written and verbal form to management,
• ensuring continued patronage and good relations with all Tyson customers and consumers.
• researching and developing solutions to customer and consumer problems regarding product changes, clarifying marketing promotions, and coordinating plant resolution to product complaints.

REQUIREMENTS:

• Education: High School Diploma or equivalent required.
• Experience: 1-2 years of Customer Service/Public Relations experience preferred.
• Computer Skills: Intermediate computer skills preferred. Experience with Tyson systems would be a plus.
• Communication Skills: Excellent verbal and written communication skills.
• Special Skills: Ability to handle stressful situations problem-solving skills and decision-making abilities.
• Supervisory: No direct reports.
• Travel: NA