Customer Service Assistant 2

Primary Location: United States of America-OHIO-Franklin County-Columbus

Organization: Public Utilities Commission

Classified Indicator: Classified

Bargaining Unit / Exempt: Bargaining Unit

Schedule: Full-time

Work Hours: 8:30 am – 5:30 pm, M – F

Compensation: $20.31 – $24.71* per hour

Unposting Date: May 13, 2023, 10:59:00 PM

Job Function: Customer Service

Agency Contact Name: Human Resources Division

Customer Service Assistant 2

Job DutiesAbout the PUCO:

We are the Public Utilities Commission of Ohio — the PUCO. We support Ohio’s communities, helping keep the lights on, homes and businesses warm and roadways safe. The PUCO is the state agency responsible for the oversight of utilities such as natural gas and electricity and the enforcement of safety regulations for motor carriers and railroad crossings. Led by five commissioners, we regulate industries with an economic impact of over $24 billion on Ohio’s economy.

To accomplish this mission, we need a diverse team of employees. The PUCO employs engineers, lawyers, analysts, accountants, customer service representatives, human resource professionals, auditors, investigators, information technology specialists, technical and field staff, communication professionals and economists. But most importantly, we hire passionate Ohioans who want to make a difference in our state.

Our Mission:

To assure all residential and business customers access to adequate, safe, and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.

Business Resources Department, Administration Division

The Office of Administration provides internal support to the PUCO, including docketing, an e-filing system essential to the day-to-day operations of the agency.

Job duties:

The PUCO seeks a candidate to serve as Customer Service Assistant 2. Primary duties include:

• Responding to inquiries, requests for information and/or complaints
• Coordinating requests for and retrieval of documents and information
• Reviewing paperwork submitted for correctness and performing quality control review
• Preparing confidential documents for uploading into confidential document repository
• Preparing and e-filing public comments received
• Assisting with front counter duties and acting as receptionist for division as needed