Customer Service Representative / Data Entry

Company Name: Wayfair

Job Title: Customer Service Representative / Data Entry

Job Summary:Wayfair is seeking a motivated and detail-oriented individual to join our Customer Service team as a Customer Service Representative / Data Entry specialist. In this role, you will be responsible for providing exceptional customer service while accurately and efficiently entering data into our systems. This position offers a unique opportunity to engage with customers and contribute to the success of our dynamic e-commerce platform.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Accurately enter customer orders, returns, and exchanges into our database
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate with other departments to ensure seamless customer experiences
• Maintain up-to-date knowledge of products, policies, and procedures

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written
• Strong attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer applications and data entry software
• Customer service experience preferred, but not required

Experience:

• Previous experience in customer service or data entry is an asset
• Training will be provided for the right candidate

Working Hours:

• Flexible scheduling options available
• Full-time and part-time positions available

Knowledge, Skills, and Abilities:

• Knowledge of e-commerce platforms is advantageous
• Ability to adapt to changing technologies and processes
• Strong problem-solving skills and a positive attitude
• Ability to work effectively both independently and as part of a team

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Dynamic and collaborative work environment
• Employee discounts on Wayfair products

Why Join Wayfair: Joining Wayfair means becoming part of a dynamic and innovative team dedicated to revolutionizing the way people shop for their homes. With opportunities for growth, a supportive work culture, and a commitment to excellence, Wayfair offers a rewarding career experience unlike any other.

How to Apply: To apply for the Customer Service Representative / Data Entry position at Wayfair, please visit our careers page at Wayfair Careers and submit your resume and cover letter. We look forward to welcoming you to our team!