Are you a dynamic leader with a passion for delivering unpara
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Responsibilities:
- Leadership: Provide guidance and leadership to a team of customer service representatives.
- Performance Management: Monitor and assess team performance, ensuring targets and KPIs are met.
- Training and Development: Conduct training sessions to enhance the skills and knowledge of team members.
- Customer Satisfaction: Strive for excellence in customer satisfaction by addressing inquiries and resolving issues promptly.
- Process Improvement: Identify opportunities for process enhancements and contribute to continuous improvement initiatives.
- Communication: Facilitate effective communication between team members and other departments.
- Reporting: Generate and analyze reports to evaluate team performance and identify areas for improvement.
- Adaptability: Thrive in a fast-paced environment and adapt to changes in customer service strategies.
Required Skills:
- Leadership: Proven experience in leading and managing a customer service team.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities.
- Customer Focus: A passion for delivering exceptional customer service.
- Adaptability: Ability to adapt to changing priorities and work in a dynamic environment.
- Tech-Savvy: Familiarity with customer service software and tools.
Join The Elite Job and be a part of a team that values excellence, innovation, and customer satisfaction. Apply now to embark on a rewarding career journey with us!
Customer Service Team Lead (Contact Center)(In-House Or Remote)
