Customer Support Specialist I (Remote – Toronto)

Employer Industry: Enterprise Customer Training Platform

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Why Consider This Job Opportunity

 

  • Salary up to CAD $51,200
  • Opportunity for career advancement and growth within the organization
  • Eligibility for a performance-based bonus and benefits through the Employer of Record
  • Health coverage and 401k plan offered
  • Flexible time off and paid holidays
  • Tech reimbursement provided

What To Expect (Job Responsibilities)

 

  • Serve as a contact for customer-facing support and technical requests
  • Own product-related inquiries through to resolution
  • Demonstrate product knowledge and customer service skills to provide guidance and solutions
  • Support Customer Success team with technical configuration and integration set up
  • Help build and update processes as needed

What Is Required (Qualifications)

 

  • Must be a conscientious self-starter who enjoys problem-solving
  • Highly collaborative with strong communication skills
  • Forward-thinking and able to wear multiple hats in a dynamic environment
  • Previous experience in customer support or technical assistance
  • Ability to work effectively in a team setting

How To Stand Out (Preferred Qualifications)

 

  • Experience in a startup environment
  • Familiarity with agile development processes
  • Knowledge of enterprise software platforms

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Customer Support Specialist I (Remote – Toronto)

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