Customer Support Specialist (Remote) – Chewy

Chewy, a leading online retailer for pet products, offers remote positions for Customer Support Specialists in the United States. As a Customer Support Specialist, you’ll engage with customers via phone, email, and chat to provide assistance with orders, product inquiries, and account management. This role requires excellent communication skills, empathy, and the ability to problem-solve effectively. Customer Support Specialists play a vital role in ensuring customer satisfaction and loyalty. With Chewy’s remote opportunities, you can enjoy a flexible work environment while being part of a passionate team dedicated to serving pet owners nationwide.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, order inquiries, account issues, and general support.
• Provide accurate information and solutions to resolve customer concerns and issues effectively.
• Utilize various software systems and resources to access customer accounts, track orders, and process returns or replacements.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Proactively identify opportunities to enhance the customer experience and provide feedback to improve processes and procedures.
• Maintain a positive and empathetic attitude while interacting with customers to build rapport and trust.

Requirements:

• Previous experience in customer service, preferably in a remote or e-commerce environment.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Tech-savvy with the ability to navigate multiple systems and platforms simultaneously.
• Ability to work remotely in a quiet environment with a reliable internet connection.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Passion for pets and dedication to providing exceptional customer service.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and holiday pay.
• Employee discounts on Chewy products.
• Opportunities for career growth and advancement within a rapidly growing company.

Customer Support Specialist (Remote) – Chewy