Job Description
Work from home with CVS Customer Service!
Role: Customer Service Associate
Job Type: 12 month fixed-term contract with a view to extend, full time 40 hours per week
Location: The Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address)
Pay Rate: €15.50 per hour; plus up to €800 relocation allowance (for overseas applicants only); salary increase after 6 months tenure
Start date: October 2023
Our mission at CVS is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an CVS Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers based in Sweden by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work late evening and day shifts and your work week is minimum 40hrs, i.e. 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 7 am and 9 pm Monday to Sunday. You may be required to work on national holidays and Sundays and will be compensated accordingly. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date.
BASIC QUALIFICATIONS
What qualifications do we need from you?
Minimum age: 18 years old
Have the right to work in The Netherlands
Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English
Experience working with a computer
The availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm
Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required)
Initial four weeks availability for full-time training (paid)
You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
From a technical perspective, a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI). We will provide you with a complete equipment package ahead of your first day of training.
What strengths will you bring?
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining CVS’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
Life insurance
Internet allowance
CVS employee discount
Lifestyle benefits and retail discounts through our CVS Extras program
Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you’re selected to move forward, your Swedish language skills will be assessed.
If successful, we will contact you about next steps!
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