Help Desk Specialist – Part-Time Jobs

We are seeking a dedicated and customer-focused Help De

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sk Specialist to join our IT team on a part-time basis. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring smooth and efficient operations of our IT systems.

 

Additional Information:

  • Schedule: Part-time, flexible hours. The position requires availability to work evenings and weekends as needed.
  • Duration: Ongoing, with potential for full-time based on performance and business needs.
  • Department: IT Support
  • Reports To: IT Manager

 

Key Responsibilities:

  • Provide first-level technical support to employees via phone, email, and in person.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Document and track all support requests in the ticketing system.
  • Assist in setting up and configuring computer systems and peripherals.
  • Conduct user training and create documentation for common issues and solutions.
  • Collaborate with other IT team members to ensure comprehensive support coverage.
  • Maintain an up-to-date knowledge of company software and hardware systems.

 

Required Qualifications:

  • High school diploma or equivalent.
  • Minimum of 1 year experience in a technical support role.
  • Proficiency in Windows and Mac operating systems.
  • Basic understanding of networking principles and troubleshooting.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage time effectively.

 

Preferred Qualifications:

  • Associate degree or higher in Information Technology or a related field.
  • CompTIA A+ or similar certification.
  • Experience with ticketing systems (e.g., Zendesk, Jira).
  • Familiarity with remote support tools.
  • Knowledge of Active Directory and Office 365 administration.

 

Benefits Information:

  • Competitive hourly wage.
  • Flexible working hours.
  • Professional development opportunities.
  • Access to company resources and training materials.
  • Opportunity for advancement within the IT department.
  • Employee discount programs.

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