HR Shared Services senior analyst, Partner Contact Center (Remote)

As a senior analyst in the Partner Contact Center

• Executes work for routine and unique situations through analysis of multiple sources of information and resources, applying functional policies, regulations, and in-depth subject matter expertise.
• Looked at as subject matter expert for multiple workstreams, and provides advising to all levels of the organization on multiple workstreams.

 

• Handles highly confidential and sensitive information with appropriate discretion and integrity, identifies areas of information risk, recommends appropriate solutions to the leadership team, and supports solution implementation
• Understands functional goals and Key Performance Indicators (KPIs), how their performance impacts these results, and how their work impacts cross-functionally.
• Understands business activity and can identify implications of decisions for designated areas of responsibility.
• Proactively researches to stay current on regulations and company policies, practices, and procedures. Provides proposals to adapt approaches and processes and to achieve business goals and objectives.
• Diagnoses customer and partner issues, determines appropriate solutions in complex, varying, and

 

unique situations; looking beyond immediate problem to determine wider implications. Resolves escalated issues and raises issues and trends to leadership.

• Identifies continuous improvement opportunities in own workstream and implements with leadership alignment. Balances and prioritizes work across multiple workstreams.
• Applies strategic time management skills, troubleshoots obstacles, and recommends and implements solutions.

 

• Adapts to shifting priorities independently and promptly, and develops plan to meet competing priorities
• Actively develops strong and trusting relationships with own team, peer groups, customers and cross-functionally, and collaborates within team and cross-functionally.
• Clearly communicates and documents complex business problems and solutions for cross-functional use, and documents internal standard operating procedures.
• Managing through a high volume of interactions, creates personalized experience for each customer, in complex and sensitive situations.

 

We are looking for people with:

• 3 years working in customer service, contact center, human resources, or shared services environment

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), a Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and under its plans and policies.

This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.