Hybrid Help Desk Support – Jobs

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our IT team as a Hybrid Help Desk Support Specialist in Philadelphia. This role involves providing both remote and on-site technical support to our staff, ensuring that all IT-related issues are resolved promptly and efficiently.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service.

 

Additional Information:
Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in person.
  • Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
    Install, configure, and maintain operating systems, software applications, and peripheral devices.
  • Assist with network connectivity issues and ensure proper network functionality.
  • Document all support requests and resolutions in the ticketing system.
  • Collaborate with other IT team members to resolve complex issues.
  • Maintain a high level of customer satisfaction through effective communication and follow-up.
  • Participate in IT projects and initiatives as needed.
  • Ensure all IT equipment is properly inventoried and maintained.

 

Required Qualifications:

  • Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • At least 2 years of experience in a help desk or technical support role.
  • Proficiency in troubleshooting Windows and Mac operating systems.
  • Strong knowledge of Microsoft Office Suite and common software applications.
  • Experience with network troubleshooting, including Wi-Fi and Ethernet.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

 

Preferred Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
  • Experience with ITIL or similar service management frameworks.
  • Familiarity with remote support tools and software (e.g., TeamViewer, Remote Desktop).
  • Knowledge of cybersecurity best practices.
  • Experience supporting cloud-based applications and services.

 

Benefits Information:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with employer match.
  • Paid time off (PTO) and holidays.
  • Professional development opportunities and tuition reimbursement.
  • A flexible work environment with the option for remote work.

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