LMIA Approved Jobs in Canada – Customer Support Specialist

Additional Details

Job Description

The Elite Job is a leading provider of LMIA Approved Jobs in Canada, committed to excellence in connecting skilled professionals with rewarding employment opportunities. With a focus on customer satisfaction and support, we strive to make the job search process seamless and efficient for both job seekers and employers.

Job Title: Customer Support Specialist

Job Summary: As a Customer Support Specialist at The Elite Job, you will be an integral part of our team, providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. This role requires excellent communication skills, problem-solving abilities, and a dedication to delivering top-notch service.

Key Responsibilities:

• Respond promptly and courteously to customer inquiries via phone, email, and chat.
• Provide accurate information about job opportunities, application processes, and other related queries.
• Assist customers in navigating our platform and resolving any issues they may encounter.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Maintain detailed records of customer interactions and transactions.

Required Skills and Qualifications:

• Bachelor degree in Business Administration, Communications, or related field.
• Proven experience in a customer support role, preferably in a similar industry.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in MS Office and customer support software.

Experience:Minimum of 2 years of experience in a customer support role.

Working Hours:Full-time position, Monday to Friday, with occasional weekend and evening availability required.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to empathize with customers and address their concerns effectively.
• Strong organizational skills and the ability to manage time efficiently.
• Adaptability and willingness to learn new processes and technologies.

Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance coverage.
• Paid time off and holidays.
• Opportunities for professional development and advancement within the company.

Why Join Us: Joining The Elite Job means becoming part of a dynamic team dedicated to excellence in customer service and support. We offer a collaborative work environment, opportunities for growth, and the chance to make a difference in the lives of job seekers across Canada.

How to Apply: To apply for the Customer Support Specialist position, please submit your resume and cover letter through our website here. We look forward to reviewing your application and welcoming you to our team!