Manager, Retail Health and Product Implementation Remote

 

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Responsible for detailed implementation plans to execute product strategy flawlessly in collaboration with cross-functional business partners. Responsible for the implementation of significant product initiatives. Applies in-depth knowledge of managing all aspects of project plan(s), maintaining understanding of technical aspects and details of execution, and identifying product implications and dependencies.

• Establish and implement programs and innovative initiatives for the Retail Health Population Health team to advance population health and gaps in care products
• Manage and manipulate data sets, including formatting, configuration, and enrichment, to support campaign-based member engagement
• Data analysis to understand patterns and draw conclusions in a hypothesis driven approach
• Implement and monitor business plans and oversees business optimizations to deliver on KPIs
• Take full accountability for results, serve as product expert, and leverage all resources available to achieve KPIs
• Direct/provide enhancements to business processes, policies, and infrastructure to improve product delivery
• Challenge self and others to look to the future to create quality products, services, and solutions
• Ensure product strategies are articulated in a compelling manner customized for different stakeholders including laying out facts / data in easily digestible format and drawing clear conclusions
• Assists in the management of robust high-level business requirements and help to deliver on product strategy considering linkages between systems, technical system implications, and anticipating changes and resolving barriers
• Assesses risks, communicates dependencies, and recommends alternative solutions in a timely manner that allows for mitigation and strategic reaction

Skills

 

• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at problem solving and decision-making skills
• Experience in product development including managing business requirements and project oversight
• Demonstrated ability to master rapidly changing technology for engagement and analytics
• Strong interpersonal skills and ability to convey your rationale and needed actions to engage diverse audiences and influence leaders concisely and effectively
• Track record in taking on end-to-end ownership and successfully delivering results
• Intrinsically motivated to drive continuous process improvement and optimize products and services
• Functions with a sense of prioritized urgency to ensure timely and optimal results
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Required Qualifications

 

• Minimum 2+ years of healthcare experience
• Strong skills in managing and manipulating data sets
• Strong analytical skills with the ability to use data and metrics to substantiate assumptions and make large scale programmatic recommendations
• Experience with Excel, creating pivot tables and VLOOKUP’s
• Engagement or understanding of health plan members and/or patient care in a service environment
• Leading projects and/or programs, collaborating, and working across matrix organization

Preferred Qualifications:

• Product strategy and delivery
• Business development

Education

• Bachelor’s degree or equivalent work experience