Online Chat Specialist (Entry Level) at Brighton – Remote | WFH

Job Title: Remote Online Chat Specialist (Entry Level) Location: Remote (Brighton, MA-based company) Are you passionate about providing excepti

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onal customer service in a dynamic online environment?

The company, located in Brighton, MA, is seeking a Remote Online Chat Specialist (Entry Level) to join our growing team. At the company, we prioritize excellence, teamwork, and professionalism, and we‘re excited to welcome a dedicated individual who shares these values. Position Overview As an Online Chat Specialist, you’ll play a crucial role in engaging with visitors on our client’s websites through online chat software.

Your primary responsibility will be to offer prompt and accurate assistance to customers, addressing their inquiries and providing support in real time. Reporting to the Online Chat Manager, you’ll collaborate closely with our team to ensure a seamless customer experience.

Qualifications

  • Strong work ethic and ability to thrive in both independent and team-oriented environments
  • Proficient PC keyboarding and internet navigation skills
  • Excellent communication and interpersonal skills, both written and verbal
  • Proficiency in English, with basic technical skills for smartphone and computer applications

Benefits

  • Company equity program
  • Comprehensive benefits package including medical, dental, life, and vision insurance
  • Unlimited paid time off and paid family leave
  • Short-term disability coverage and 401k plan
  • Reimbursement for education and professional development
  • Employee assistance program
  • Compensation
  • Available shifts all days of the week
  • Compensation ranges from $28.00 to $38.00 per hour

Responsibilities

  • As an Online Chat Specialist, you’ll play a crucial role in engaging with visitors on our client’s websites through online chat software
  • Your primary responsibility will be to offer prompt and accurate assistance to customers, addressing their inquiries and providing support in real-time
  • Reporting to the Online Chat Manager, you’ll collaborate closely with our team to ensure a seamless customer experience
  • Respond promptly to incoming customer live chats, addressing website navigation issues, service inquiries, and general concerns
  • Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary
  • Cultivate relationships with new customers to understand and meet their needs effectively
  • Promote interest in client products and services while maintaining professionalism
  • Consistently achieve and uphold established standards of customer service excellence
  • Provide administrative support to the customer service team and assist with overflow work as needed

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