Patient Care Advocate – Remote (Michigan)

Although this position is fully remote, the person in this role must reside in the state of Michigan…
The Patient Care Advocate provides new and existing patients with the best possible

Other Jobs You May Be Interested In

patient experience with their prescriptions, clinical services, billing inquiries, feedback, and suggestions. As the first line of contact with patients and stakeholders, the patient care advocate will set the tone for how our company and services are experienced.

Job Responsibilities:

Receives inbound calls and performs outbound calls to patients or physician’s offices regarding orders for medications, pharmacy services, and any other non-clinical inquiries.
Adds or updates insurance and pharma information in the patient’s record, or collects insurance information and alerts appropriate teams to update the patient’s account.
Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, initiating discharge of services, contacting a patient’s doctor’s office, to mailing a letter to a patient.

Completes client and/or pharma-specific duties to satisfy the needs and expectations of customers.
Works collaboratively on disease-focused teams to provide best-in-class customer service.
Connects patients with pharmacists for counseling and clinical inquiries as required.
Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.

Escalates calls to clinicians, insurance verification teams, specialized teams as required.
May work on special projects and/or programs, provide bi-lingual support, and be cross-trained in other departments including but not limited to specialized, support, and new patient/enrollment teams as required.
Provides expertise in specialized pharma programs and subject matter expertise with complex disease states and patient care.
Coordinates all activities related to Risk Evaluation Mitigation Strategies (REMS) compliance.

About Walgreens and WBA
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day.

Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
“An Equal Opportunity Employer, including disability/veterans”.

Basic Qualifications

High School/GED
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Ability to communicate clearly and effectively (written and verbal). Good interpersonal skills with the ability to communicate diplomatically and confidentially.
Basic level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).

Preferred Qualifications

Experience providing customer service in a healthcare, specialty pharmacy, PBM, call center setting or other related industry including but not limited to adherence, quality, After Call Work (ACW), etc.
Experience with Microsoft Office Suite (such as MS Word, MS Excel, etc.)
Proficient computer skills with ability to learn proprietary company software; experience working with multiple systems.

Top 10 Tips for Interview

  1. Keep your mind and body, relaxed.
  2. Never try to give a long answer to an interview question. Keep your answer short and effective.
  3. If you don’t know the answer to any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
  4. Your dress should be formal. The formal dress always leaves a good impact on the interviewer.
  5. Take permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
  6. Do not shake your leg and hand again and again.
  7. Your clothes should be neat and clean.
  8. If the interviewer asks the question in English/Hindi, you should answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I answer in ‘your comfortable language’”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
  9. How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me, guys. This is a very bad impact. So try to understand and listen to the question properly at once.
  10. Before leaving the room. You should say ‘Thank you to your interviewer’

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

  1. Company always wants you to be on time and you should be.
  2. Take less leave from the office.
  3. Focus on your work and try to learn more.
  4. Speak from your work not for your mouth.
  5. Keep on trying to get new things from your seniors, regarding your profile.
  6. Raise your point but only then when you are 100% sure about your point.
  7. Never hurry because haste makes waste.
  8. For earning some extra points than others. Just play out of your comfort zone.
  9. Always respect your seniors.
  10. Learn from mistakes made by you and others and do not try to repeat them.

Some Common Interview Question You Could Be Asked

  1. Tell me about yourself describe yourself or give your introduction.
  2. Why are you leaving your current company?
  3. How will you take our company ahead from here with the help of your work?
  4. Are you comfortable with our company’s work timing?
  5. Why should we hire you for this position?
  6. How much do you expect as a salary?

Answers should be given below.

  1. Introduction:
  1. My name is ‘NAME’,
  2. I have done ‘QUALIFICATION’,
  3. I am from ‘Location’,
  4. Currently I am working in ‘Company Name’ “Ignore if fresher”
  5. My current position is ‘Position Name’ “Ignore if fresher”
  6. I am working on ‘Project Name’ “Ignore if fresher”

Why USA is a Good Place to Work on for Foreigners

  1. Money (Most Important Reason):

As we all know 99.99% people do jobs only because of money and in America (USA) the monthly average salary is $5500. A graph is given below to understand easily.

Countries USA Dolor Other Currencies
India 5500 429382
China 5500 36898
Nigeria 5500 2,305,710
Nepal 5500 700,393.10
Canada 5500 7,027.08
Pakistan 5500 1,201,750
Brazil 5500 27,920
Sri Lanka 5500 1,979,616

 

  1. Safety in USA:

If you live in America then you can say that you are one of those people in America who are the safest in this planet.

Apply Now For This Job