Remote Customer Support Representative at Hulu

Hulu is seeking a motivated and customer-centric in

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dividual to join our remote customer support team. As a Customer Support Representative, you will play a crucial role in ensuring our subscribers receive the best possible assistance, creating positive interactions and resolving inquiries with efficiency and empathy.

Key Responsibilities:

Provide exceptional customer support through various channels, including email, chat, and phone.
Troubleshoot and resolve subscriber issues related to account management, billing, streaming, and more.
Collaborate with cross-functional teams to address and escalate complex customer concerns.
Stay up-to-date with Hulu content offerings and technical updates to provide accurate information to subscribers.
Document and track customer interactions in the system to improve service quality.

Required Skills:

Excellent communication skills, both written and verbal.
Strong problem-solving abilities with a customer-centric approach.
Comfortable working independently in a remote setting.
Tech-savvy with the ability to navigate and troubleshoot streaming platforms.
Previous experience in customer support or a related field is a plus.

How to Apply:

If you are passionate about delivering outstanding customer support and want to be part of a cutting-edge entertainment company, we encourage you to apply. Visit our careers page.

Benefits:

Competitive salary
Comprehensive health and wellness benefits
Generous paid time off
Employee discounts on Hulu subscriptions
Opportunities for career growth and development