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Reddit has an amazing history of individual and community-driven innovation. The value of Reddit data has powered the creation and growth of numerous businesses. The goal of the Reddit Developer Platform team is to further empower communities to innovate while establishing a significant new business for Reddit centered on our Data API.

We are looking for an experienced Senior Customer Solutions Engineer to join the Data API team. You will be the technical champion for our Data API product suite, fostering strong relationships with our partners and enabling their success. You will be responsible for onboarding new clients, providing ongoing technical support, and ensuring they are informed of updates and potential outages. You will also collaborate closely with product and engineering teams to identify and prioritize product improvements that can drive significant impact for our clients and Reddit.

Responsibilities:

- Have a strong understanding of the market for data, including clients, use cases, partners, and state-of-the-art technology
- Independently troubleshoot and drive resolution of customer issues as quickly as possible within our specified Service Level Agreements
- Use Jira to record, track progress and escalate application issues
- Collaborate with sales, engineering and product teams to identify and prioritize product improvements
- Assist users in understanding how to appropriately use our platform
- Assists with various application testing activities and internal projects as needed

Qualifications:

- 5+ years of experience in a customer/client-facing role such as Customer Solutions Engineer, Technical Support Engineer, or Sales Engineer
- Excellent problem solving and troubleshooting fundamentals
- Excellent communication skills, both written and verbal.
- Passion for superior client experience
- Prior experience working with public APIs
- Proficient in one or more programming language such as JavaScript or Python
- Proficient with writing database queries and data analysis

Benefits:

Comprehensive Health benefits
401k Matching
Workspace benefits for your home office
Personal & Professional development funds
Family Planning Support
Flexible Vacation (please use them!) & Reddit Global Days Off
4+ months paid Parental Leave
Paid Volunteer time off

Senior Customer Solutions Engineer, Developer Platform

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