We are seeking an experienced Dynamics 365 professional for a global organization in the distribution/manufacturing space. This c
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The client is in final stages of a multi-year implementation of D365 F&O and CE and is seeking an individual to own post go-live support.
What You’ll Be Doing
- Assuming responsibility for D365 F&O and CE support.
- Investigating issues, fixing bugs, implementing solutions, and documenting case resolutions.
- Prioritizing and managing support tickets, guiding them to resolution.
- Setup of new users in D365 F&O and CE.
- Mentoring two junior support team members and regularly collaborating with a global team.
- Developing customizations down the line as needed.
- Working remotely with occasional travel (1-3x per quarter).
What You Have
- 4+ years of experience using D365 ERP & CRM Systems (F&O experience required; experience with both F&O and CE plus).
- Technical and functional knowledge.
- Past support or managed services experience.
- Knowledge of Power Platform (Power Apps, Power BI)
- Manufacturing, food and beverage experience preferred.
