Technical Operations Analyst

Introduction

The Department of Family Services is pivotal in administering state and county programs that provide essential support and protection for children, families, individuals, and the aging population. Our services, aligned with local, state, and federal mandates, aim to enhance individual and family stability. The Department of Family Services is commissioned to empower individuals and families to lead fulfilling lives, respecting their right to self-determination. In actualizing this mission, we have aligned our policy, practice, and personnel to serve those most vulnerable.

Job Summary

The Loudoun County Department of Family Services (DFS) is seeking a dynamic and talented technology professional for a full-time position as a Technical Operations Analyst.
The ideal candidate will have an understanding of Family Services related computer operating systems and programming techniques, and the ability to effectively utilize and communicate these skills with diverse technical and nontechnical staff. Oversee project management, including managing and approving system access, developing, and monitoring technical project status reporting, determining feasibility of projects relative to resources, and using project implementation and management methodology. The candidate will also manage the business processes involving complex technical systems.
Under the general direction of the Internal Operations Assistant Director, this critical position will:

• Assist with strategic planning of enterprise systems and DFS automation and integration of complex and diverse enterprise systems.
• The ideal candidate would be responsible for applying advanced technical knowledge to evaluate IT products and services in use and available for Department business needs. This would include testing and implementation of operational and technical security controls to ensure compatibility with organizational standards with the County Department of Information Technology vision, business rules, and mission needs.
• Manages technological environment. Participates in strategy planning and problem solving to assure the integrity of the technological environment; researches, evaluates, and recommends appropriate tools and techniques for software or imaging development.
• Monitor the status of tasks related to the infrastructure and operations supported by County and Virginia Department of Social Services (VDSS) DIT teams on all aspects of testing, design, change control, piloting and implementation of systems and applications.
• Install, configure, troubleshoot, and maintain configurations of hardware and software to ensure their confidentiality, integrity, and compliance with County and State requirements.
• Manage accounts, devices, and patches/updates in collaboration with DIT on department user machines.
• Recommends business process improvements. Makes recommendations to modify processes and procedures to improve efficiency and effectiveness of workflow or services provided.
• Responsible for access control, and account creation and administration in applications such as Kinship. Validate compliance with security policies through profiles, roles, and permission sets.
• Recommend changes in product, process, and service offerings; presents high-level benefits of recommendation and explains rationale for selection over alternative solutions.
• Follow quality assurance, data governance, and standard procedures.
• Guide and oversee acceptance and functional testing; coordinate UAT testing with QA and the business.
• Respond professionally in all situations, with a capacity to multitask and work on critical project timelines in a fast-paced environment.
• Detail oriented, highly collaborative with strong communication skills, and persistent in the face of obstacles or challenges.
• May perform other essential job functions specific to the position and department assignment.
• May supervise staff.

A successful candidate will have the ability to communicate and present ideas effectively, both verbally and in writing, to various internal and external audiences. The candidate will also have the ability to develop and maintain positive working relationships internally, as well as with partners external to DFS.

Salary Commensurate with Experience.

 

Minimum Qualifications

 

Bachelor’s degree in Computer Science, Data Processing, Electronics, Information System Management, or related field with continuing education beyond graduation; five (5) years of related experience in computer technology, electronics, programming, design, development, data base management, and/or administration preferably in a government environment with some experience with LAN/WAN/Netware and Microsoft; two (2) years of supervisory experience if position is supervisory; or equivalent combination of education and experience.

Preferred:

• Prefer certifications such as Project Management Professional certification (PMP), or Certified Associate in Project Management (CAPM), Lean Six Sigma.
• Prefer experience in: project management software; SharePoint; Teams.