Technical Support Engineer (Day Shift), Amazon Robotics Technical Support

Description

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Are you inspired by invention? Is problem-solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers’ experiences in ways we can’t even imagine yet. Amazon Robotics is located in the greater Boston area, the epicenter of robotics innovation. Our diverse teams come from all over the world to design, test, and build our dynamic fleet of robots and mechatronic systems. Having our offices, labs, test floors, and factories all co-located means that we can design the hardware, write the code, test, build, and watch it all come to life. This allows us to innovate quickly and on limitless ideas. Current advancements are underway in autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.

Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

We are seeking exceptional candidates for both of our Greater Boston locations (Westborough, MA), who possess a blend of technical and customer-facing skills to successfully support the Amazon Mobile-Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills, and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Mobile-Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, strong ownership, incredible attention to detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the leading edge of Amazon’s Mobile-Robotic Fulfillment System operations.

This position’s scheduled shift will be 8AM – 4PM (EDT) Sunday -Thursday OR Tuesday – Saturday

 

Job Responsibilities

 

  • Collaborate with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issues
  • Work with the Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges
  • Develop training documentation and mentor other team members
  • Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability
  • Have the ability to resolve critical incidents/problems and fluently apply escalation and notification procedures to leadership
  • Document specific techniques for incident/problem resolution that will enable proactive system management
  • Own and drive Root Case Analysis (RCA) on complex system issues

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – USA

 

Basic Qualifications

 

  • 2+ years of software development, or 2+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems

 

Preferred Qualifications

 

  • Knowledge of web services, distributed systems, and web application development
  • Experience troubleshooting & maintaining hardware & software RAID
  • Experience with REST web services, XML, JSON

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