Join our team at TTEC and embark on a rewarding journey as a Remote Customer Support Representative, where you’ll have the opportunity to work from the comfort of your own home while delivering exceptional service to our clients and their customers. As a vital member of our team, you’ll engage with customers via phone, email, and chat to address inquiries, provide product/service information, troubleshoot issues, and ensure customer satisfaction.
What You Will Do:
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- Interact with customers via phone, email, and chat in a professional and courteous manner.
- Listen actively to customer needs and provide appropriate solutions and recommendations.
- Assist customers with inquiries, product/service information, account management, and issue resolution.
- Navigate through multiple systems and platforms efficiently to access and input customer information accurately.
- Adhere to established protocols and procedures while maintaining a high level of quality and productivity.
- Collaborate with team members and supervisors to improve processes and enhance the customer experience.
Requirements:
- High school diploma or equivalent; some college education preferred.
- Previous customer service experience in a call center environment is advantageous.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Comfortable navigating computer systems and proficiency with basic software applications.
- Ability to work independently in a remote environment with minimal supervision.
- Flexible availability to work varying shifts, including evenings, weekends, and holidays if required.
Opportunity Benefits:
- Flexible Work Schedule: Enjoy the flexibility of working from home and choose shifts that fit your lifestyle.
- Competitive Compensation: Receive a competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive Training: Benefit from thorough training programs to equip you with the knowledge and skills needed to excel in your role.
- Career Growth: Take advantage of opportunities for career advancement within TTEC as you demonstrate your capabilities and dedication.
- Supportive Team Environment: Join a supportive and inclusive team dedicated to your success, with ongoing support from supervisors and colleagues.
- Work-Life Balance: Achieve a healthy work-life balance with the convenience of working remotely.
At TTEC, we value diversity, inclusion, and a commitment to excellence. If you’re passionate about delivering outstanding customer service and thrive in a remote work environment, we invite you to apply for the Remote Customer Support Representative position and become part of our dynamic team. Join us in shaping the future of customer support from the comfort of your home!
