UPS Remote Chat Support Specialist – Work From Home Job

Join our team as a Remote Chat Suppo

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rt Specialist with UPS, where you’ll provide exceptional customer service through online chat channels. As a vital part of our customer support team, you’ll assist customers with inquiries, provide solutions to their concerns, and ensure their shipping experience is smooth and hassle-free.

Responsibilities:

– Respond to customer inquiries and resolve issues through chat support
– Provide accurate and timely information about UPS products and services
– Assist customers with tracking packages, scheduling pickups, and other logistics-related inquiries
– Collaborate with other departments to ensure a seamless customer experience
– Meet or exceed performance goals for customer satisfaction and resolution times
– Stay up-to-date on UPS policies, procedures, and industry trends

Requirements:

– 4 years of experience in customer service or a related field
– Adaptable and confident personality traits
– Strong communication skills, both written and verbal
– Ability to work independently and efficiently in a remote setting
– Proficiency with chat and communication tools
– Knowledge of UPS products and services is a plus

Benefits:

– Profit sharing opportunities
– Dental insurance coverage
– Company-provided equipment for remote work

Working Environment:

At UPS, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and dedication to providing top-notch service to our customers.

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