Join our team as a Virtual Customer Service Representative with Verizon! In this role, you’ll be an essential part of our remote customer support team, delivering exceptional service to our valued customers from the comfort of your own home. You’ll have the opportunity to engage with customers through various online channels, providing assistance, resolving inquiries, and ensuring a seamless experience with Verizon products and services.
What You Will Do:
- Provide top-notch customer support via phone, email, chat, and social media platforms.
- Address customer inquiries regarding billing, account management, technical support, and product information.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Utilize CRM systems and other tools to accurately document customer interactions and resolutions.
- Collaborate with cross-functional teams to escalate and resolve complex issues when necessary.
- Stay updated on Verizon’s products, services, and policies to provide accurate information to customers.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience in a virtual or remote setting preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Proficiency in using computers and navigating multiple software applications simultaneously.
- Flexible schedule availability, including evenings, weekends, and holidays.
- Reliable high-speed internet connection and a quiet workspace conducive to virtual interactions.
Opportunity Benefits:
- Competitive hourly wage starting at $30/hr.
- Flexible work schedule with the convenience of working from home.
- Comprehensive training and ongoing support to ensure success in your role.
- Opportunities for career advancement and professional development within Verizon.
- Access to employee benefits, including healthcare, retirement plans, and employee discounts.
- Engaging virtual team environment with opportunities for networking and collaboration.
Join our team at Verizon and embark on a rewarding career journey where you can make a difference while enjoying the flexibility and convenience of remote work! Apply now to become a valued member of our virtual customer service team.
