Virtual Customer Service Representative (Remote)

Job Overview

Additional Details

Job Description

Scalesforth is a leading innovator in customer relationship management solutions, dedicated to providing exceptional customer service experiences across various industries. Our mission is to empower businesses with the tools and support they need to build lasting relationships with their customers. As a fully remote company, we pride ourselves on fostering a collaborative and inclusive work environment that values diversity and personal growth.

Job Summary:

As a Virtual Customer Service Representative at Scalesforth, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and communicate effectively with customers through various channels, including phone, email, and chat.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with patience and efficiency.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Continuously improve knowledge of company products, services, and customer service processes.
• Meet or exceed performance targets and customer satisfaction goals.

Required Skills and Qualifications:

• High school diploma or equivalent; a bachelor degree is a plus.
• Proven experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using customer service software and tools.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet workspace.

Experience:

• Minimum of 2 years of experience in customer service or a related field.
• Experience working in a remote environment is highly preferred.
• Familiarity with CRM systems and practices.

Working Hours:

• Full-time position.
• Flexible working hours with the requirement to be available during peak customer contact times.
• Some weekend and holiday work may be required.

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service principles and practices.
• Ability to handle challenging customer interactions with professionalism and empathy.
• Strong organizational skills and the ability to prioritize tasks.
• Technical proficiency in using computers and related software applications.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career growth.
• A supportive and inclusive company culture.
• Work-from-home flexibility.

Why Join Scalesforth?

• Join a dynamic and innovative company committed to excellence in customer service.
• Be part of a collaborative and diverse remote team.
• Enjoy a healthy work-life balance with flexible working hours.
• Take advantage of opportunities for growth and advancement within the company.
• Contribute to a company that values and supports its employees.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role. Please apply through our company website.

Virtual Customer Service Representative (Remote)