Are you passionate about helping others and providing exceptional customer service? Aetna, a leading healthcare company, is seeking dedicated individuals to join our team as Work From Home Customer Service Representatives. In this role, you will have the opportunity to make a meaningful impact by assisting our members with their inquiries and providing support in navigating their healthcare needs.
What You Will Do:
- Handle incoming calls and emails from Aetna members, assisting with inquiries, claims, benefits, and general information.
- Utilize your problem-solving skills to address customer concerns and resolve issues in a timely and efficient manner.
- Educate members on their healthcare options, benefits, and available resources to empower them in making informed decisions.
- Maintain accurate records of customer interactions and transactions, ensuring compliance with company policies and procedures.
- Collaborate with cross-functional teams to escalate complex issues and ensure seamless customer experiences.
Requirements:
- High school diploma or equivalent; some college coursework preferred.
- Prior customer service experience in a call center or related field is desirable.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Reliable high-speed internet connection and a dedicated workspace at home.
Opportunity Benefits:
- Work-Life Balance: Enjoy the flexibility of working from the comfort of your home while maintaining a healthy work-life balance.
- Comprehensive Training: Receive comprehensive training and ongoing support to ensure your success in the role.
- Career Development: Access opportunities for career advancement and professional growth within Aetna and the broader CVS Health family.
- Competitive Compensation: Earn a competitive hourly wage with the potential for performance-based bonuses and incentives.
- Health and Wellness Benefits: Access to a range of health and wellness benefits, including medical, dental, vision, and prescription drug coverage.
- Employee Assistance Program: Take advantage of resources and support services through our Employee Assistance Program to promote your overall well-being.
- Community Impact: Be part of a company that is committed to making a positive impact on the communities we serve through various corporate social responsibility initiatives.
Join us at Aetna and be part of a dynamic team dedicated to improving the health and well-being of our members while enjoying the convenience and flexibility of working from home. Apply now and embark on a rewarding career journey with us!
