Wayfair Remote Jobs – Work From Home Jobs – Hire Me Remotely

Wayfair Remote Jobs – Work From Home Jobs – Hire Me Remotely

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Salary: $35 To $65

Job Type: Full Time / Part Time

Job Location: USA

This isn't just about taking another phone callu2014 this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. Youu2019ll play a crucial role by providing a best in class experience when itu2019s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.rnrnYou will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.rnrnNo scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.rnrnWhat Does a Service Associate Do?rnu2022 Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.rnu2022 Handle a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.rnu2022 Meet Our High Performance Bar: Youu2019ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.rnu2022 Engage Customers: Youu2019ll need a passion for people. You'll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.rnu2022 Listen Actively and Show Empathy: You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem.rnu2022 De-Escalate Customer Concerns: Most customers contact us because theyu2019ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.rnu2022 Problem Solve: Solutions arenu2019t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. Youu2019ll need to think analytically to solve customer problems in a first contact resolution approach.rnu2022 Multitask: Youu2019ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.rnu2022 Escalate Systemic Issues: Help us continuously improve. Youu2019ll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadershiprnrnHow to Apply:rnTo apply for the Remote Content Writer position at Wayfair, please submit your resume, along with a cover letter highlighting your relevant experience and why you're passionate about joining our team. Additionally, include samples of your writing portfolio demonstrating your ability to create engaging and informative content. Applications can be sent to Apply For This Job . We look forward to reviewing your application and considering you for this exciting opportunity to be part of the Wayfair family.

Wayfair Remote Jobs – Work From Home Jobs – Hire Me Remotely

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Wayfair Remote Jobs – Work From Home Jobs – Hire Me Remotely

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