Customer Service Representative – Part-Time Job

This is a part-time, onsite position in Worldwide Golf’s office

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in Joliet, IL. Worldwide Golf is one of the largest golf companies in the US, giving you growth opportunities and the ability to learn new skills. Customer Service Team Hours of Operation are Monday to Friday 8 am-6 pm and Saturdays 9 am-3 pm.

What We Offer:

• Come work in the golf industry! There’s no better time to join the industry. (perks include strong employee product discounts!)
• Permanent role with job stability, great work-life balance, and flexible start time/end time. This can remain a part-time position or potentially turn into a full-time position down the line.
• You will receive great training and mentorship from the Customer Service Manager, Customer Service Assistant Manager, and help from the rest of your customer service team.
• We’ve been in business for over 50 years and we are still growing!
• We offer paid time off (PTO), Medical/dental/vision benefits, 401(k) matching, and HSA with company contribution for full-time employees.

Job Responsibilities Include:

• Assist customers over the phone and via email with order placement, troubleshooting, and post-purchase needs while providing exceptional customer service
• Work with our knowledgeable team in assisting customers with questions about a wide array of golf products including clubs, apparel, golf balls, and accessories
• Follow up with previous customers to build loyalty and bring in add-on sales
• Work within multiple Order Management Systems to assist customers from all sales channels
• Engage in product knowledge and custom fitting training directly with vendor reps from brands like TaylorMade, Callaway, Titleist, and Mizuno.

Qualifications Desired:

• 1+ years of work experience is preferred (entry-level candidates are still welcome to apply!)
• Bachelor’s Degree is a plus, but not required
• Golf background or golf industry experience is a plus, but not required
• Work experience in customer service or customer-facing job (retail, restaurant, etc.) is a plus, but not required
• Strong written and verbal communication skills required
• Ability to create customer engagement via phone and email and turn leads into sales
• Above-average computer skills including POS software, email, Microsoft Word, and Excel
• Ability to provide timely follow-up with customers and vendors

Who We Are:

Worldwide Golf is a privately owned, multi-brand specialty golf retailer that has been in business for over 50 years. As one of the top golf retailers in the USA, we operate 95+ stores in 25+ states, and multiple e-commerce sites under well-known brands, including:

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