As a Teleperformance Technology Technical Support Representative, you will be the frontline support for customers utilizing our cutting-edge technology products and services. Working from the comfort of your own home, you will provide technical assistance, troubleshooting, and guidance to customers experiencing issues with their software, hardware, or digital platforms.
What You Will Do:
- Provide exceptional customer service through phone, email, and chat channels.
- Diagnose and resolve technical issues related to software applications, hardware devices, and digital platforms.
- Assist customers with account setup, configuration, and usage of Teleperformance Technology products.
- Escalate complex technical issues to appropriate teams for further investigation and resolution.
- Document customer interactions and resolutions accurately in the company’s CRM system.
- Stay up-to-date with product knowledge and industry trends to provide accurate and timely support.
Requirements:
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field preferred.
- Previous experience in technical support or customer service roles is advantageous.
- Strong understanding of computer systems, software applications, and digital platforms.
- Excellent communication skills, both verbal and written.
- Ability to work independently and efficiently in a remote work environment.
- Proficiency in troubleshooting technical issues and providing clear instructions to customers.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
Opportunity Benefits:
- Flexible Work Environment: Enjoy the flexibility of working from home and managing your own schedule.
- Career Growth: Teleperformance values internal promotion and provides opportunities for career advancement within the company.
- Competitive Compensation: Receive a competitive salary along with performance-based incentives and bonuses.
- Comprehensive Training: Gain access to extensive training programs to enhance your technical skills and customer service abilities.
- Employee Assistance Program: Access to resources and support for personal and professional development.
- Health and Wellness Benefits: Benefit from health insurance options, including medical, dental, and vision coverage.
- Team Collaboration: Collaborate with a diverse team of professionals and contribute to a positive work culture.
Join Teleperformance Technology as a Technical Support Representative and be part of a dynamic team dedicated to delivering exceptional customer experiences in the digital era. Apply now to embark on a rewarding career journey from the comfort of your own home!
