Amazon Account Manager

We are seeking an eCommerce Client Success Manager that will play a crucial role in managing client relationships, ensuring their success, and driving business growth. You will be responsible for onboarding clients, providing ongoing support, as well as executing and optimizing influencer marketing campaigns to exceed client goals. You are experienced in eCommerce marketing, helping your clients win online, across several marketplaces including but not limited to Amazon, Target and Walmart. Additionally, you will collaborate with cross-functional teams to capture market opportunities and drive platform innovation. This is a full-time, permanent position that can be done remotely from anywhere in the US or Canada.

What You’ll Do

• Manage client onboardings and assist clients in basic implementation and usage of campaign dashboard
• Act as a consultant and advisor to clients, addressing their business goals/needs and providing ongoing support in order to deliver success
• Manage 30+ eCommerce campaigns for SMB, Enterprise and/or Agency clients
• Oversee execution and optimization of campaigns to exceed the clients’ goals
• Provide ongoing communication via email touchpoints and status calls and regularly evaluate satisfaction
• Pursue solutions for managed clients including eCommerce best practices and strategic recommendations
• Communicate the success and performance of assigned accounts and campaigns, both internally and externally
• Work to drive client retention and identify business growth opportunities
• Partner with the Operations, Sales and Product teams to capture market opportunity, drive campaign success and platform innovation

Position Requirements

• 3+ years of experience in client success and/or account management
• Hands-on experience in eCommerce, preferably managing product listings or campaigns on Amazon and/or other marketplaces including but not limited to Target and Walmart
• Deep knowledge of Amazon with eCommerce advertising background in SEO and/or Paid Search preferred
• Familiar with influencer marketing and advertising
• Experience building, managing and growing enterprise business relationships
• Proactive self-starter with an ability to thrive in a fast pace environment
• Energized by detecting and solving problems, and finding opportunities that delight customers and drive successful outcomes
• Phenomenal communication skills and organized in project management
• Methodical, with excellent time management skills
• Ability to perform detailed client audits to identify and monitor business health and workflow gaps
• Agile, ability to adapt quickly to changes and new strategies
• Open to occasional travel requirements
• Customer obsessed
• Exhibits curiosity
• Passionate and dedicated, a desire to be the best
• Results oriented
• A positive force
• Always does right by the customer
• Exhibits ownership, takes action and moves the needle