Collections Representative

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This position is responsible for creating solutions to collect past-due payments from customers, assisting with general billing questions, and providing excellence in customer service. The successful candidate exhibits a positive approach to all situations and remains professional in their interactions with customers. Strong attention to detail is a necessity.
Responsibilities:

  • Collect on past due accounts
  • Maintain a positive, empathetic, and professional attitude toward customers always
  • Follow up with customers who have payment issues
  • Accurately and promptly document account activity
  • Handle basic customer service issues
  • Complete daily work based on established guidelines

Requirements:Skills:

  • Ability to be assertive and persistent
  • Knowledge of multi-line phone system
  • Organization skills
  • Excellent communication skills
  • Close attention to detail
  • Ability to multi-task
  • Proficient in navigating and operating a computer

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