Join our team as a Live-Chat Remote Representative for Hawaiian Ai
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What You Will Do:
- Respond promptly and professionally to customer inquiries via live chat, providing accurate information on reservations, flight details, baggage policies, and more.
- Assist customers with booking flights, making changes to existing reservations, and processing payments.
- Troubleshoot and resolve customer issues, including flight disruptions, lost luggage, and itinerary changes, with empathy and efficiency.
- Collaborate with other departments to ensure consistent and effective communication and problem resolution.
- Continuously update knowledge of airline policies, procedures, and promotions to provide the highest level of service.
Requirements:
- Previous customer service experience, preferably in a remote or online chat environment.
- Excellent written communication skills with a friendly and professional demeanor.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Familiarity with airline reservation systems (e.g., Sabre, Amadeus) is a plus.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Opportunity Benefits:
- Remote work: Enjoy the flexibility of working from the comfort of your own home while representing one of Hawaii’s premier airlines.
- Competitive compensation: Receive a competitive salary along with performance-based incentives.
- Travel perks: Take advantage of discounted or complimentary flight benefits for yourself and eligible family members.
- Growth opportunities: Build a rewarding career with opportunities for advancement within the company.
- Embrace the aloha spirit: Be part of a team that values hospitality, respect, and the unique culture of Hawaii.
Application Suggestion: To apply for the Hawaiian Airlines Live-Chat Remote Representative position, please submit your resume and a cover letter highlighting your relevant experience and why you’re passionate about joining our team. Additionally, include any additional language skills or certifications that may enhance your application. We look forward to welcoming you to our ohana (family) at Hawaiian Airlines!
