Microsoft Teams Apps Specialist

Job Overview:

We are seeking a Microsoft Teams Apps expert to join our team as a Customer Engineer (CE). This newly created role involves working with some of the largest, most sophisticated companies in the world, primarily Fortune 1000, to ensure customer satisfaction, deployment, adoption, and support of Microsoft Teams initiatives.

Travel: CE s are home based and typically deliver services via Microsoft Teams. Some travel may be required.

Salary Range: $100,000 – $110,000 based on experience

Primary Responsibilities:

Client Engagement:

• Act as the primary technical contact for corporate customers, providing visibility, advanced technical support, and problem resolution.
• Deliver exceptional customer service in politically charged environments, maintaining a professional demeanor.

Technical Expertise:

• Conduct standard product workshops, in-depth product reviews, whiteboard sessions, health checks, and assessments.
• Perform post-operational reviews of product implementations, upgrade/migration assessments, and systems performance reviews.
• Provide guidance, education, and adherence to best practices and risk mitigation strategies.
• Content Delivery:
• Lead presentations, training sessions, and workshops to educate customers on Microsoft Teams functionalities and best practices.
• Assist customers in building, deploying, operating, and optimizing complex enterprise environments.

The Experience you need to thrive in the role:

• Microsoft Teams Apps development, deployment, and governance experience required i.e. Bots/Chatbots, Tabs, Messaging / Meeting Extensions, etc.
• Sharepoint and/or Power Apps Development a huge plus.
• At least 5 years of hands-on technical experience in Modern Workplace solutions deploying, administrating, and/or supporting any of the following: Microsoft Teams, Skype for Business Online, Telephony (Inbound Voice Routing, Call Queues, Number porting), Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Microsoft Teams, Jabber, Zoom, Cisco WebEx or related.
• Strong preference Experience with Teams Apps inlcluding chatbots
• Enterprise support for Microsoft Teams, including implementation, administration, and troubleshooting, including presentations, training and workshops

• Hands on working with SFB 2015/2019 Server, Microsoft Teams Exchange Online or On-premises in a support or consulting role
• In-depth knowledge of supporting and complementary technologies, such as AD Azure, Active Directory Connect and PowerShell
• Knowledge of Networking, TCP, options, related tools like Wireshark or Fiddler is a+
• Working independently in a fast-paced environment
• Demonstrated aptitude for providing extraordinary customer service in politically charged environments
• Problem Solver. You see obstacles as interesting challenges to overcome, not a reason to quit
• Advanced Microsoft certifications preferred