Technical Account Management Consultant

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Federal Technical Account Manager on our Technical Account Manager Team in St. Louis, Missouri.

What You’ll Achieve

The incumbents in these roles are responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer statement of work. He/She will also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. The individual will collaborate with other Dell Technologies team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

You will:

• Act as a dedicated support services resource for the United States Government. The Technical Account Manager (TAM) will be the customer’s primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies.
• Serve as the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements.
• Work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution.
• Provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements.
• Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience.
• Must be U.S. citizen and must have a TS/SCI with CI polygraph clearance.
• Possesses technical knowledge of Dell Technologies Infrastructure solutions.
• Strong project management skills with an in-depth understanding of secure system architecture and design.

Desirable Requirements

• Recommended technology experience: Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, TCP/IP networking, Server Operating Systems. Recommended certifications: A+, Security+, MCITP/MCSE, VCP, RHSA
• Familiarity with the following: Dell OpenManage Enterprise, Dell Enterprise Management Tools, GPGPU Technology, Citrix, Enterprise Virtualization, Cloud Technologies, HPC