TTEC Work from Home Customer Support Rep – Entry Level Job

As a Work from Home Customer Support Representative at TTEC, you will play a vital role in delivering exceptional customer service experiences. Your primary responsibility will be to assist customers with inquiries, provide product information, resolve issues, and ensure overall customer satisfaction. Utilizing excellent communication skills, you’ll interact with customers via phone, email, and chat, demonstrating empathy and professionalism in every interaction.

What You Will Do:

1. Customer Assistance: Respond to customer inquiries, troubleshoot issues, and provide timely and accurate information.
2. Problem Resolution: Effectively address and resolve customer concerns, striving for first-contact resolution whenever possible.
3. Product Knowledge: Develop a deep understanding of the products and services to confidently assist customers and provide relevant information.
4. Communication: Maintain clear and concise communication with customers, colleagues, and other team members.
5. Documentation: Accurately document customer interactions and resolutions in the system for future reference.

Requirements:

1. Educational Background: High school diploma or equivalent.
2. Communication Skills: Strong verbal and written communication skills with a customer-centric approach.
3. Technical Aptitude: Comfortable using computers and navigating various software applications.
4. Problem-Solving: Ability to analyze issues, think critically, and provide effective solutions.
5. Team Player: Collaborate with team members and other departments to ensure a seamless customer experience.
6. Adaptability: Thrive in a dynamic work environment and adapt to changes in processes and procedures.

Opportunities and Benefits:

1. Flexible Work Environment: Enjoy the convenience of working from the comfort of your home.
2. Career Development: TTEC is committed to fostering career growth, providing opportunities for advancement within the organization.
3. Comprehensive Training: Receive thorough training to equip you with the skills and knowledge needed to excel in your role.
4. Competitive Compensation: Receive a competitive salary along with performance-based incentives.
5. Health and Wellness: Access to health and wellness programs to support your overall well-being.
6. Community and Social Engagement: Participate in virtual team-building activities and engage with a diverse and inclusive work community.

Join TTEC as a Work from Home Customer Support Representative and embark on a rewarding journey where your skills and dedication contribute to the success of both the customers and the company. Be part of a team that values excellence, collaboration, and continuous growth.