Online Customer Success Representative

As an Online Customer Success Representative at PepsiCo in Philadelph

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ia, Pennsylvania, you will be responsible for building and maintaining strong relationships with our online customers to ensure their overall satisfaction and retention. You will be the primary point of contact for customers, addressing their inquiries, providing product information, and troubleshooting any issues they may encounter.

 

Responsibilities: –

Serve as the primary point of contact for online customers to address their inquiries and concerns – Provide exceptional customer service through various communication channels, including email, chat, and phone – Proactively follow up with customers to ensure their satisfaction and address any additional needs – Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience – Analyze customer feedback and data to identify trends and opportunities for improvement – Develop and maintain a deep understanding of PepsiCo’s products and services to effectively assist customers – Contribute to the development and enhancement of customer success processes and procedures

 

Requirements:

Bachelor’s degree in Business Administration or a related field – 4 years of experience in customer service or a related field – Energetic and resilient personality traits – Strong analytical and critical thinking skills – Excellent communication and interpersonal skills – Ability to work independently and collaborate effectively with cross-functional teams – Proficiency in Microsoft Office and CRM software – Experience working in an e-commerce or online retail environment is a plus

 

Benefits: –

Parental leave – Travel opportunities – Company equipment provided – Competitive salary and benefits package

Working Environment: At PepsiCo, we strive for excellence and uphold high standards in all endeavors. We encourage a culture of collaboration, innovation, and continuous improvement to ensure the success of our employees and the satisfaction of our customers.

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