Remote Client Support Specialist

PayPal Holdings is seeking a Remote Client Support Specia

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list to join our team in San Jose, California. As an Entry Level position, the Remote Client Support Specialist will be responsible for providing exceptional customer service and support to our clients across various channels, including phone, email, and chat.

Responsibilities: –

Handle customer inquiries and provide resolutions in a timely and professional manner – Troubleshoot technical issues and guide clients through problem-solving steps – Educate clients on product features and benefits – Maintain accurate records of client interactions and transactions – Collaborate with internal teams to escalate and resolve complex issues – Continuously strive to improve customer satisfaction and retention rates – Stay up-to-date on company products and services to provide accurate information to clients

Requirements: –

1 year of experience in customer service or support role – Confident and adaptable personality traits – Strong negotiation and cooperation skills – Excellent communication skills, both verbal and written – Ability to multitask and prioritize in a fast-paced environment – Proficiency in Microsoft Office and CRM software – Bachelor’s degree in a related field preferred

Benefits: –

Profit sharing – Retirement plan – Life insurance – Health and wellness initiatives to promote employee well-being

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