Fedex Customer Service Representative- Entry Level (Remote)

As a FedEx Customer Service Representative (CSR) at the entry level, you’ll play a crucial role in ensuring exceptional customer experiences in a remote setting. You’ll be the first point of contact for FedEx customers, addressing inquiries, resolving issues, and providing guidance on a range of services. Your primary responsibility will be to uphold FedEx’s reputation for reliability and professionalism through outstanding customer interactions.

What You Will Do:

1. Customer Support: Handle incoming calls, emails, and live chats from FedEx customers, addressing their queries, concerns, and requests promptly and professionally.
2. Issue Resolution: Investigate and resolve customer issues, such as delivery inquiries, package tracking, billing questions, and service complaints, utilizing FedEx’s resources and guidelines.
3. Information Provision: Provide accurate and detailed information about FedEx services, shipping options, rates, transit times, and policies to assist customers in making informed decisions.
4. Order Processing: Assist customers with placing orders, scheduling pickups, generating shipping labels, and arranging returns or exchanges using FedEx’s online tools and systems.
5. Documentation: Maintain accurate records of customer interactions, transactions, and resolutions in the designated CRM software to ensure effective follow-up and service improvement.
6. Quality Assurance: Adhere to FedEx’s customer service standards, policies, and procedures to deliver consistent and high-quality support experiences.
7. Continuous Improvement: Proactively identify opportunities for process optimization, customer service enhancements, and cross-functional collaboration to improve overall service delivery.

Requirements:

• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong customer service orientation with a passion for helping others and resolving issues effectively.
• Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
• Proficiency in using computer systems, navigating multiple software applications, and typing accurately.
• Reliable high-speed internet connection and a dedicated workspace conducive to remote work.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as per business needs.
• Previous customer service experience is preferred but not required; training will be provided.

Opportunity Benefits:

1. Remote Work: Enjoy the flexibility and convenience of working from the comfort of your own home while serving FedEx’s diverse customer base.
2. Career Development: Gain valuable experience in customer service and logistics operations within a renowned global company, with opportunities for growth and advancement.
3. Training and Support: Receive comprehensive training, ongoing support, and coaching to excel in your role and expand your skill set.
4. Competitive Compensation: Earn a competitive hourly wage with potential performance incentives and bonuses based on customer satisfaction metrics.
5. Employee Benefits: Access a range of benefits, including health insurance, retirement plans, employee discounts, and other perks offered by FedEx.
6. Positive Work Environment: Join a collaborative and inclusive team culture that values diversity, respect, and teamwork, fostering a rewarding and fulfilling work experience.

Join our team as a FedEx Customer Service Representative – Entry Level (Remote) and be part of delivering exceptional customer service experiences worldwide! Apply now to embark on a rewarding career journey with FedEx.