BCBS careers remote

Join our dynamic team as a Customer Service Representative for Blue Cross Blue Shield! In this role, you will be the first point of contact for our valued members, providing exceptional service and assistance with their insurance-related inquiries. This is a fantastic opportunity to make a positive impact on people’s lives while working in a supportive and collaborative environment.

Responsibilities:

• Handle incoming calls from Blue Cross Blue Shield members and healthcare providers.
• Assist members with inquiries related to insurance coverage, claims, and benefits.
• Provide accurate and timely information about policies and procedures.
• Resolve member issues and concerns with empathy and professionalism.
• Collaborate with other departments to ensure comprehensive and effective customer support.

Requirements:

• High school diploma or equivalent.
• Previous customer service experience, preferably in a call center environment.
• Strong communication skills, both verbal and written.
• Ability to navigate and use computer systems efficiently.
• Knowledge of health insurance terminology and processes is a plus.